Last Updated: January 01, 2025
Thank you for purchasing e-products from webdevservices.in. We strive to provide high-quality digital products. Please read this Return & Refund Policy carefully before making a purchase.
1. Nature of Digital Products
We primarily sell digital products, such as CRM systems, CMS solutions, and WordPress plugins. These products are delivered electronically and are typically available for download or access immediately after purchase.
2. Refund Eligibility
Due to the nature of digital products, which can be easily duplicated once downloaded or accessed, we generally have a “No Refund” policy once a product has been purchased and downloaded or accessed. However, we understand that exceptional circumstances may occur. Refunds may be considered under the following limited circumstances:
- Product Defects: If the e-product you purchased is demonstrably defective or does not function as described on our Website at the time of purchase. You must notify us of the defect within 2 days of purchase and provide clear evidence of the defect (e.g., screenshots, error messages, detailed description of the issue). We will investigate the issue and attempt to resolve it. If we are unable to resolve the defect, a refund may be issued at our discretion.
- Non-Delivery of Product: If you have successfully completed a purchase and payment, but you do not receive the download link or access instructions for the e-product within a reasonable timeframe 24 hours, please contact us. We will investigate and ensure you receive the product. If we are unable to deliver the product for reasons within our control, a full refund will be issued.
- Accidental Duplicate Purchase: If you accidentally purchase the same e-product twice, please notify us immediately. We will verify the duplicate purchase and issue a refund for the duplicate transaction.
3. Refund Process
To request a refund under the eligible circumstances mentioned above, please contact us at support@webdevservices.in with the following information:
- Order Number:
- Product Name:
- Date of Purchase:
- Reason for Refund Request: (Please provide detailed information and supporting evidence if applicable, such as screenshots of defects.)
We will review your refund request and respond to you within [Number, e.g., 3-5 business days] with our decision. If your refund request is approved, we will process the refund within [Number, e.g., 7-10 business days] to your original payment method. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.
4. Non-Refundable Items
The following situations are generally not eligible for refunds:
- Change of Mind: Refunds are not provided if you simply change your mind after purchasing and downloading or accessing the e-product.
- Product Not Meeting Expectations: While we strive to accurately describe our products, refunds are not issued if the product does not meet your subjective expectations or specific needs, unless the product is demonstrably defective as per section 2.
- Incorrect Purchase: Refunds are not issued if you purchased the wrong product by mistake. Please carefully review the product description before making a purchase.
- Technical Issues on Your End: We are not responsible for technical issues arising from your own system, software, or internet connection that may prevent you from using the e-product. Please ensure your system meets the minimum requirements specified for the product (if applicable).
- Usage or Installation Issues (Without Defects): If you are having trouble using or installing the e-product but it is not demonstrably defective, we may offer support to assist you. However, this does not automatically qualify for a refund.
5. Cancellation Policy
Orders for digital products are typically processed immediately upon payment. Therefore, order cancellations are generally not possible once payment is completed. Please ensure you are certain about your purchase before proceeding with payment.
6. Modifications to this Policy
We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Please review this policy periodically for updates.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@webdevservices.in
